Which of the Following Is NOT a Recommended Strategy for Service

question 106

Multiple Choice

Which of the following is NOT a recommended strategy for service recovery?

• A) listening to the customer
• B) finding a fair solution
• C) resolving problems quickly
• D) silencing an irate customer before the individual makes any angry outbursts
• E) following procedural fairness when solving problems

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Definitions:

Hypertensive Medication

Drugs prescribed to manage and control high blood pressure, aiming to prevent cardiovascular diseases.

Wound Healing

Wound healing is a complex process involving the repair of skin and tissue after injury through various stages, including inflammation, tissue formation, and tissue remodeling.

Ischemia

A condition marked by reduced blood flow to a part of the body, often resulting in damage or dysfunction of the affected tissues or organs.

Peripheral Neuropathy

A result of damage to the nerves outside of the brain and spinal cord (peripheral nerves), often causing weakness, numbness, and pain, usually in the hands and feet.