What Is the Difference Between a Service Standard of "Be

question 30

Essay

What is the difference between a service standard of "be nice to customers" and a service standard of "greet every customer, and if possible by name"?

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Definitions:

Libido

A term that describes one's overall sexual drive or desire for sexual activity.

Transference

According to psychodynamic theorists, the redirection toward the psychotherapist of feelings associated with important figures in a patient’s life, now or in the past.

Psychodynamic

A psychological theory focused on the structured examination of the mental forces driving human behavior, feelings, and emotions, with an interest in their connection to experiences from early life.

Resistance

An unconscious refusal to participate fully in therapy.