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Debbie Spoke to the Customer Service Representative at Sprint Cellular

question 55

Essay

Debbie spoke to the customer service representative at Sprint Cellular and was told, her text messages would be unlimited on her plan. However, when she got her bill, she had been charged extra for text messages. She called the company back and was told that since she didn't record the conversation, it couldn't verify what she was told and she'd have to pay the bill. Explain which service gap(s) occurred in this instance.


Definitions:

Sustainability

The practice of maintaining processes or states in a manner that avoids the depletion of natural resources, ensuring long-term environmental balance.

Recycling

The process of converting waste materials into new products to prevent waste of potentially useful materials.

Risk Management

The process of identifying, assessing, and prioritizing risks followed by coordinated application of resources to minimize or control their impact.

Environmentally Related Activities

Actions or operations by organizations or individuals that have a direct impact on the natural environment.

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