When Manufacturers Try to Understand What Customers Are Looking For

question 24

Multiple Choice

When manufacturers try to understand what customers are looking for, they are thinking about the _______ component of the product offer.

• A) core customer value
• B) associated services
• C) augmented products
• D) product support
• E) quality level
• The manufacturer is concerned with understanding the core value that the customer seeks.

Describe coping strategies and communication styles that can effectively manage stress.

Identify the health problems linked to stress and improper stress management.

Understand the role of the autonomic nervous system in the stress response, specifically the sympathetic and parasympathetic nervous systems.

Differentiate between various personality types and their reactions to stress.

---

Definitions:

Contemptuous

Showing a strong feeling of disdain or scorn for someone or something.

Asch Line-length Experiment

A psychological experiment by Solomon Asch that demonstrated the influence of group pressure on conformity, particularly in the assessment of line lengths.

Confederates

Individuals who are aware of the experiment's purpose and work with the researcher to simulate a social situation in order to manipulate the experimental setting, but are presented to participants as fellow participants.

Forced Compliance

is a psychological phenomenon where an individual is compelled to act in contradiction to their beliefs or attitudes, often leading to a change in those beliefs or attitudes due to cognitive dissonance.