This Month,Alice,the Branch Manager of Quality Computer Sales,has Heard Several

question 42

Multiple Choice

This month,Alice,the branch manager of Quality Computer Sales,has heard several complaints from customers that Quality employees do not return calls.Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough,Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)

• A)office order.
• B)policy.
• C)norm.
• D)value.
• E)ethic.

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Definitions:

Cash Dividend

A payment made in cash to shareholders that is derived from a company's profits or reserves.

Times Interest Earned Ratio

A financial metric assessing a company’s ability to meet its interest obligations from its operating income.

Income Tax Payments

Income tax payments are the amounts of money a company or individual must pay to the government, based on the income earned over a tax period.

Interest Expense

The cost incurred by an entity for borrowed funds, reflecting the interest payments on debts.