Taking Care of the Customer Is Not as Vital for Nonprofit

question 63

True/False

Taking care of the customer is not as vital for nonprofit organizations compared to for-profit businesses.

---

Definitions:

Intelligence and Foresight

The capacity to understand complex ideas, to adapt to the environment, learn from experience, engage in various forms of reasoning, and apply knowledge to manipulate one's environment, often involves anticipating outcomes.

Observed Behavior

The actions or responses of an individual that can be seen and measured by others or oneself.

Vicarious Reinforcement

Learning that occurs by observing the consequences (rewards or punishments) of another person’s behavior.

Physiological Drives

Basic bodily needs that drive behavior, such as hunger, thirst, sleep, and sex.