Many Companies Have Policies That Require Managers to Be Involved

question 9

Multiple Choice

Many companies have policies that require managers to be involved in IT decisions that affect their business units. This helps managers:

• A) Improve the strategic customer value of information technology
• B) Avoid IS performance problems in their business units and development projects
• C) Monitor the problems of employee resistance and poor user interface design
• D) See other opportunities for IT development

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Definitions:

Behavior

The actions or reactions of a person or animal in response to external or internal stimuli.

Contingent Reinforcement

A method of reinforcing behavior only after the behavior is exhibited, used in behavior modification programs.

Reinforcer

is a stimulus, which, when following a behavior, increases the likelihood of that behavior being repeated.

Desired Behavior

Specific actions or responses that are sought after or encouraged in a particular context or situation.