One of the Keys to Solving the Problem of End

question 51

True/False

One of the keys to solving the problem of end user resistance to new information technologies is keeping them isolated from the process until the technology is ready to go live.

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Definitions:

Emotional Insulation

A psychological defense mechanism where a person attempts to protect themselves from emotional stresses and shocks by distancing themselves from their feelings.

Emotion-Focused Coping

Coping strategies aimed at managing and reducing the intensity of negative emotions associated with stress, rather than addressing the root cause directly.

Problem-Focused Coping

A strategy for managing stress that involves directly addressing the cause of stress in a practical way.

Defensive Self-Deception

Defensive self-deception is a psychological mechanism where individuals unconsciously deny or rationalize undesirable truths about themselves to protect their self-esteem.