CRM Software Uses Information Technology to Create a Cross-Functional Enterprise

question 63

Multiple Choice

CRM software uses information technology to create a cross-functional enterprise system that integrates and automates many of the _______________ processes with which customers interact.

• A) sales
• B) customer services
• C) marketing
• D) All of the choices are correct.

---

Definitions:

Variable Overhead Efficiency Variance

The difference between the actual hours taken to produce something and the standard hours expected, multiplied by the variable overhead rate.

Materials Price Variance

The difference between the actual cost of materials and the expected cost multiplied by the quantity of materials used.

Unfavorable

A term used to describe a variance or difference that negatively impacts financial performance.

Labor Rate Variance

The difference between the expected cost of labor at standard rates and the actual cost of labor incurred.