Although the Benefits of ERP Are Many, the Costs and Risks

question 96

Multiple Choice

Although the benefits of ERP are many, the costs and risks can be considerable. Which of the following make up the bulk of the cost of implementing a new ERP system?

• A) Hardware
• B) Software
• C) Reengineering (developing new business processes)
• D) Converting data from legacy systems

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Definitions:

Frustration-Aggression Hypothesis

A psychological theory suggesting that frustration leads to aggressive behavior as a way of coping with the inability to achieve a goal.

Social Identity Theory

A theory positing that individuals classify themselves and others into various social categories, like gender, race, and occupation, which influences their behaviors and attitudes.

Altruism

A special form of helping behavior, sometimes costly, that shows concern for fellow human beings and is performed without expectation of personal gain.

Helping Behaviour

Acts that intentionally benefit someone else.