_______________ Software Routes Calls to Customer Support Agents Based on Their

question 111

Short Answer

_______________ software routes calls to customer support agents based on their skills and authority to handle specific kinds of service requests.

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Definitions:

Company's Reputation

reflects the public perception and esteem held for a company, influenced by its actions, quality of goods or services, and engagement with stakeholders.

Dormant Stage

A period of inactivity or low growth, often referring to businesses, volcanoes, or biological life cycles.

Crisis Communications

The practice of managing and delivering information during a crisis to mitigate damage to an organization’s reputation and maintain public trust.

Strong Moral Foundation

A core set of ethical principles and values that guide an individual's or organization's behavior and decision-making.