Internet Technologies Can Make Customers the Focal Point of Customer

question 9

True/False

Internet technologies can make customers the focal point of customer relationship management (CRM) and other e-business applications.

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Definitions:

Cardinal Trait

A personality attribute that dominates and shapes an individual's behavior in most situations.

Central

Principal or highly important; this term can relate to main functions, locations, or processes within various fields.

Tertiary

Pertaining to the third order, stage, level, or degree in a sequence.

Trait Theorists

Psychologists who study personality, focusing on the identification and measurement of consistent behavior patterns referred to as traits.