According to the Real World Case, ECourier Embraced Technology By

question 133

Multiple Choice

According to the Real World case, eCourier embraced technology by:

• A) Doing the same things that all their competitors were doing successfully.
• B) Installing a new computerized bar-scanning system for packages.
• C) Enabling a new telephone system for customers.
• D) Giving all their couriers handheld GPS units for tracking and communication. Lufthansa plans to phase out the desktop computers that it had previously deployed in airports, thereby streamlining its infrastructure and cutting costs.

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Definitions:

Recall

The cognitive process of retrieving information from memory, which can range from remembering past events to recollecting learned facts.

Semantic Encoding

The process of encoding sensory information into memory in a meaningful way, associating it with concepts and knowledge already in memory.

Acoustic Encoding

The process of converting auditory information into a memory or cognitive representation in the brain.

Sensory Encoding

The process by which sensory information is translated into signals that the brain can understand and process.