According to Manager's Shoptalk in Chapter 4, What Does the Gesture

question 41

Multiple Choice

According to Manager's Shoptalk in Chapter 4, what does the gesture of scratching one's head usually mean in Russia?

• A) "You're crazy."
• B) "I am listening carefully."
• C) "I want to get to know you better."
• D) "I'm confused or skeptical."
• E) "No."

---

Definitions:

Vision Care Package

A benefit program offered by employers or insurance plans that covers eye exams, glasses, and sometimes surgical procedures.

Union

An organization that represents the collective interests of workers, aiming to negotiate better wages, working conditions, and benefits.

Strategic Compensation Plan

A targeted approach to designing and implementing compensation policies that align employee rewards with business goals.