The Classical Decision Making Model Assumes That the Decision-Maker Is

question 22

True/False

The classical decision making model assumes that the decision-maker is rational, and makes the optimal decision each time.

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Definitions:

Empathy

Empathy is the ability to understand and share the feelings of another, creating a sense of shared experience or emotion.

Service Characteristic

Features that distinguish services from goods, including intangibility, inseparability, variability, and perishability.

Responsiveness

The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.

Service Quality

The assessment of how well a delivered service matches customer expectations, often used as a key performance metric in service industries.