According to MANAGER'S SHOPTALK in Chapter 10, the Eight-Step Plan

question 51

Multiple Choice

According to MANAGER'S SHOPTALK in Chapter 10, the eight-step plan for implementing change in an organization includes all of the following EXCEPT:

• A) establish a sense of urgency
• B) form a powerful coalition of managers
• C) communicate the vision
• D) empower others to act on the vision
• E) all of these are steps in the plan

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Definitions:

Social Stigma

The disapproval of, or discrimination against, individuals based on perceivable social characteristics that serve to distinguish them from other members of society.

Social Smiling

A developmental milestone in infants, typified by spontaneous smiles in response to human faces or social interaction, usually emerging around 6 weeks of age.

Nonverbal Decoding

The ability to interpret and understand the meanings behind nonverbal cues such as facial expressions, gestures, and body language.

Emotional Expressions

The ways in which people convey their feelings or emotions, often through facial expressions, voice tone, and body language.