Colleen Farney at TeleTech Shows Vast Knowledge, Intelligence, Cognitive Ability

question 49

Multiple Choice

Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?

• A) Physical characteristics
• B) Intelligence and Ability
• C) Personality
• D) Social Characteristics
• E) Social Background

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Definitions:

Unfreezing

The phase during which a situation is prepared for change.

Terminal Relationship

A relationship that has ended or is nearing its conclusion, often used in the context of personal or business interactions.

Organisation Development

A planned, organization-wide effort to increase an organization's effectiveness and viability.

Interventions

Actions taken to improve a situation or address a problem.