Joseph Juran Provided Guidance Regarding How to Conduct Quality Planning

question 31

Multiple Choice

Joseph Juran provided guidance regarding how to conduct quality planning.All of the following items are consistent with his quality planning guidance EXCEPT:

• A) identify all customers and their needs
• B) quality must be inspected into the process
• C) develop methods to satisfy customer requirements
• D) develop requirements based on customer needs

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Definitions:

Equal Employment Opportunity

Policies and practices that aim to eliminate discrimination in the workplace and ensure fair treatment and equal access to opportunities for all employees, regardless of race, gender, age, etc.

Affirmative Action

Policies and practices designed to promote the employment, education, and training opportunities of marginalized groups, particularly minorities and women, to reduce inequality and discrimination.

Managing Diversity

The practice of recognizing, understanding, and leveraging differences among individuals in an organization to improve team dynamics, innovation, and inclusivity.

Performance Appraisals

A systematic evaluation of an employee's job performance and productivity to understand their abilities for further growth and development.