Which Quality Tool Provides a Crisp Definition of What and How

question 33

Multiple Choice

Which quality tool provides a crisp definition of what and how to measure specific performance?

• A) voice of the customer
• B) root cause analysis
• C) quality metrics
• D) benchmarking

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Definitions:

Pharmaceutical Company

An organization engaged in the research, development, production, and marketing of drugs and medications.

Television Ads

Short promotional messages or commercials broadcasted on television to market products, services, or ideas to a wide audience.

Informative Headings

Headings that guide readers to think in a certain way about a topic.

Descriptive Headings

Headings that simply identify a topic.