Contingency Factors That Can Influence the Success of a TQM

question 123

Multiple Choice

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

• A) tasks make high skill demands on employees.
• B) TQM serves to enrich jobs and motivate employees.
• C) problem-solving skills are improved for all employees.
• D) participation and teamwork are used to tackle significant problems.
• E) managers wait for big, dramatic innovations.

Comprehend the relationship between organizational practices and societal impact.

Recognize the importance of intangible assets and their influence on firm profitability and innovation.

Understand the implications of HRM activities on market value and shareholder interests.

Acknowledge the role of corporate social responsibility and its effects on human resources management.