A Correlation Coefficient Is Always Used _____

question 13

Multiple Choice

A correlation coefficient is always used _____.

• A)to describe the strength of the relationship between two variables
• B)when the design of a study utilizes a correlational method
• C)to determine the significance of statistical analyses
• D)when data is collected using a nominal scale

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Definitions:

Services Gap

The discrepancy between customers’ expectations of service quality and their actual experiences.

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.