Which of the Following Techniques Can Be Used to Identify

question 46

Multiple Choice

Which of the following techniques can be used to identify those problems that customers or end users do not know they have at this time?

• A)Focus group
• B)Scenario analysis
• C)Role playing
• D)Product function analysis

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Definitions:

Conformity

Adjusting one's behavior or beliefs to match those of others, often as a result of real or imagined group pressure.

Conversion Theory

The explanation that people are influenced by a minority because the minority’s distinctive position better captures their attention.

Reciprocity

The practice of exchanging things with others for mutual benefit, especially privileges or favors granted by one country or organization to another.

Stanford Prison Experiment

A controversial psychological study conducted in 1971, simulating a prison environment to investigate the effects of perceived power, behavior, and authority.