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A Verbal and / or Prototype Expression That Tells What

question 43

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A verbal and / or prototype expression that tells what is going to be changed and how the customer stands to gain or lose is best described as a:


Definitions:

External Agent

An individual or entity from outside an organization that acts on its behalf in a specific capacity.

Maslow's Theory

refers to Maslow's Hierarchy of Needs, a psychological theory proposing that humans are motivated by five levels of needs: physiological, safety, love/belonging, esteem, and self-actualization.

Prepotent Needs

In Maslow's hierarchy, these are more dominant or pressing needs that must be satisfied before higher-level needs can be addressed.

Climate of Openness

An organizational atmosphere where communication is encouraged, and employees feel comfortable sharing ideas and feedback.

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