A Server at a Restaurant Accidentally Took the Incorrect Dish

question 55

Multiple Choice

A server at a restaurant accidentally took the incorrect dish to a customer. The customer loudly berated the server over the mistake. The server apologized profusely, forced a smile, and quickly corrected the order. After her shift, the server complained to a coworker about how rude the customer had been and how angry she had been as a result. What represents the worker's front-stage performance?

• A) the server smiling and apologizing
• B) the server complaining to the coworker
• C) the server serving the wrong dish
• D) the server correcting the order

Appreciate the value of non-verbal communication and gestures in maintaining customer relationships.

Learn best practices in handling customer complaints and issues with products.

Understand the role of a salesperson in advising clients and providing value through problem-solving.

Acknowledge the importance of follow-up and service after the sale.

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Definitions:

Commonality of Databases

The practice of using uniform database structures across different applications or systems within an organization, to enhance data consistency and accessibility.

Strategic Advantage

A position of superiority or advantageous condition that a business holds over its competitors, often achieved through innovation, quality services, or cost leadership strategies.

Dependent Demand Technique

A method used in material requirements planning that calculates the need for components based on the demand for the final products they contribute to.