After Receiving Negative Feedback About Her Company, the CEO Showed

question 40

Multiple Choice

After receiving negative feedback about her company, the CEO showed double-loop learning by saying, _____

• A) "Maybe we are not in the right business."
• B) "You cannot please everybody."
• C) "I must tell the customer service department about this problem."
• D) "This feedback is so important, it's worth hearing twice."

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Definitions:

Palpate

To examine or feel (a part of the body) with the hands to discover physical characteristics or diagnose conditions.

Intercostal Spaces

The anatomical spaces between the ribs that contain muscles, nerves, and blood vessels, aiding in the process of breathing.

Exposing

The act of revealing or uncovering that is often used in medical contexts to refer to making a part of the body accessible for examination or treatment.

Tympanic Thermometer

A device used to measure body temperature quickly and accurately by detecting the infrared heat generated by the tympanic membrane of the ear.