A Lesson Learned from the Implementation of a Knowledge Management

question 30

Multiple Choice

A lesson learned from the implementation of a knowledge management program in a Hong Kong bank was that

• A)the more technically complicated the system, the better.
• B)a knowledge management program that works well in one part of an organization may not work in other parts.
• C)bank employees are too secretive for knowledge management to be effective.
• D)the same knowledge management program should be shared across the various divisions.

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Definitions:

Measurement Maps

Tools or methods used to visually represent and assess quantitative data or metrics.

Frequency

The number of occurrences of a repeating event per unit of time.

Exposed

Being in a state of vulnerability or subject to potential harm, physically, emotionally, or socially.

Overarching Issues

Broad, general problems or concerns that encompass or underlie specific instances or details.