Identify/define and Explain the Significance of the Following: Jerome

question 15

Short Answer

Identify/define and explain the significance of the following: Jerome.

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Definitions:

Service Evaluation

The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.

Tangibility

Refers to the physical existence of a product, making it possible to touch and see.

Service Quality

The assessment of how well a delivered service matches the customer's expectations.

Credence Properties

Attributes of a product or service that cannot be fully evaluated before purchase and often even after use, typically related to quality or ethical considerations.