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Identify/define and explain the significance of the following: Georgi Plekhanov.
Product Dissatisfaction
The negative feeling or reaction a customer has towards a product that fails to meet their expectations or needs.
Price Fixing
A practice where companies conspire to keep prices at a certain level, often higher than would naturally occur in a competitive market, which is illegal in many jurisdictions.
Poor Service
Substandard service delivery that fails to meet customer expectations or requirements.
Value Chain Management
The process of managing activities and processes to create value for customers, from product design to final sales and after-sales service.
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