Identify/define and Explain the Significance of the Following: Third Estate

question 47

Essay

Identify/define and explain the significance of the following: Third Estate.

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Definitions:

Consumer Involvement

Consumer involvement refers to the degree of interest and engagement that a consumer has with a particular product, service, or brand, affecting their purchasing decisions.

Customer Contact Audit

A customer contact audit is a comprehensive review of all the points at which a company interacts with its customers, aiming to improve customer service and experiences.

Service Creation

The process of designing and introducing new services to meet consumer needs or market opportunities.

Delivery Processes

The operations and actions taken to ensure the transfer of goods or provision of services from provider to customer.