Identify/define and Explain the Significance of the Following: Olivares

question 10

Essay

Identify/define and explain the significance of the following: Olivares.

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Definitions:

Material and Human Resources

The tangible resources (like equipment and raw materials) and the workforce needed to carry out organizational operations.

Internal and External Customers

Refers to the individuals or entities within (internal) and outside (external) an organization that receive and are affected by its services or products.

Kaoru Ishikawa

A prominent Japanese organizational theorist and quality management innovator best known for developing the Ishikawa or fishbone diagram as a tool for quality control and problem-solving.

Customer

An individual or entity that purchases goods or services from a business.