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Which of the Following Is a Set of Processes for Creating

question 76

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Which of the following is a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders?


Definitions:

Self-efficacy

An individual’s belief in their own capacity to execute behaviors necessary to produce specific performance attainments.

Collective Efficacy

The shared belief of a group in its conjoint capabilities to organize and execute the courses of action required to produce given levels of attainment.

Charismatic Leaders

Leaders who inspire enthusiasm, devotion, and strong emotional commitment in their followers through their personal charisma, vision, and communication style.

Positive Effects

Refers to beneficial outcomes or impacts that result from certain actions, policies, or circumstances.

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