When You Call Your Internet Provider to Solve a Technical

question 39

Multiple Choice

When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced

• A)Telecommunications.
• B)Partnering.
• C)Outsourcing.
• D)Service shift.
• E)Bilingual customer service.

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Definitions:

Unipolar Depression

An enduring depressive disorder marked by constant sadness or a lack of enthusiasm for external activities.

Attribution-Helplessness Theory

A psychological theory suggesting how people attribute events to causes, which can lead to feelings of helplessness and depression when they perceive no control over the outcomes.

Attributional Dimensions

The perceived reasons or causal explanations people assign to events and behaviors, influencing their reactions and attitudes.

Unipolar Depression

A form of depression characterized by a persistent low mood and lack of interest in activities, without the manic episodes of bipolar disorder.