Mathematically, Customer Satisfaction Is a Function of the Extent to Which

question 44

Multiple Choice

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations.A customer satisfaction ratio of .95 indicates that a customer is

• A)Very satisfied.
• B)Slightly satisfied.
• C)Neutral-expectations were met.
• D)Slightly dissatisfied.
• E)Very dissatisfied.

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Definitions:

Average Costs

The cost per unit is found by dividing the overall production cost by the quantity of units produced.

Market Price

The current price at which an asset or service can be bought or sold in the market.

Marginal Cost

The increase in total production costs resulting from the production of one additional unit of a product or service.

Downstream Division

Part of a company involved in the final processing, distribution, or selling of a product.