The Following Are Ways a Project Manager Can Manage a Customer's

question 87

Multiple Choice

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

• A)Avoid the temptation to oversell the virtues of the project to win approval.
• B)Make sure to develop a well-defined scope statement.
• C)Delay communicating problems that you feel can be resolved without involving the customer.
• D)Share significant risks that might disrupt project execution.
• E)Make sure that customer interactions are handled in a competent and professional manner.

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Definitions:

Investment Centre

A business unit or division within an organization that is responsible for generating its own revenues and managing its own investments and expenses.

Profit Centre

A business unit or department within an organization that is responsible for generating its own revenue and profit.

Cost-Plus Transfer Price

A pricing method where the selling price of a product is determined by adding a specific markup to the product's cost.

Market-Price Transfer

A pricing method used in transactions between divisions of the same company, based on prevailing market prices.