When Interacting with the Customer, It Is Important That the Project

question 25

Multiple Choice

When interacting with the customer, it is important that the project manager

• A)Show the customer your knowledge on the subject by using technical terms.
• B)Speak slowly and in precise terms.
• C)Speak the language of the customer.
• D)Allow only one person from the project team to communicate with the customer.
• E)Ask the customer to repeat important details.

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Definitions:

Psychoanalysts

Therapists who follow the theories of Freud to explore the unconscious mind and address psychological issues through talk therapy.

Free Association

A psychoanalytic technique in which a patient says whatever comes to mind without censoring themselves, revealing unconscious thoughts and feelings.

Psychoanalysis

A therapeutic approach developed by Freud, focusing on exploring unconscious motivations and conflicts.

Therapeutic Technique

A specific method or procedure used in therapy to help individuals overcome their psychological problems.