When You Call Your Internet Provider to Solve a Technical

question 39

Multiple Choice

When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced

• A)Telecommunications.
• B)Partnering.
• C)Outsourcing.
• D)Service shift.
• E)Bilingual customer service.

---

Definitions:

Munchausen Syndrome

is a psychiatric disorder where an individual deliberately produces or fabricates symptoms of illness in themselves for attention or sympathy.

Somatic Symptom Disorder

A psychological disorder characterized by an excessive focus on physical symptoms that cause significant distress or impairment.

Briquet's Syndrome

An outdated term for Somatization Disorder, a type of mental disorder characterized by multiple, recurring, and seemingly random physical symptoms not caused by any identifiable medical condition.

Nineteenth Century

A period from January 1, 1801, to December 31, 1900, characterized by significant industrial, cultural, and political changes worldwide.