Mathematically, Customer Satisfaction Is a Function of the Extent to Which

question 44

Multiple Choice

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations.A customer satisfaction ratio of .95 indicates that a customer is

• A)Very satisfied.
• B)Slightly satisfied.
• C)Neutral-expectations were met.
• D)Slightly dissatisfied.
• E)Very dissatisfied.

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Definitions:

Current Ratio

A liquidity ratio that measures a company's ability to pay short-term obligations or those due within one year.

Dividend Yield

A metric indicating the annual dividends a firm distributes in relation to its share price.

Asset Turnover

A financial ratio indicating how efficiently a company uses its assets to generate revenue.

Inventory Turnover

is a ratio showing how many times a company's inventory is sold and replaced over a specific period, highlighting the efficiency of inventory management.