The Following Are Ways a Project Manager Can Manage a Customer's

question 87

Multiple Choice

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

• A)Avoid the temptation to oversell the virtues of the project to win approval.
• B)Make sure to develop a well-defined scope statement.
• C)Delay communicating problems that you feel can be resolved without involving the customer.
• D)Share significant risks that might disrupt project execution.
• E)Make sure that customer interactions are handled in a competent and professional manner.

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Definitions:

Self-Interest

An individual’s personal gain; the drivers of economic behavior assuming that individuals act in pursuit of their own best interests.

Free-Market System

An economic system based on supply and demand with little or no government control.

Quantity Adjustments

Changes made in the quantity of goods produced or procured in response to shifts in demand or supply.

Laissez-Faire Economy

An economic system where private parties are free from government intervention, such as regulations, privileges, tariffs, and subsidies.