When Interacting with the Customer, It Is Important That the Project

question 25

Multiple Choice

When interacting with the customer, it is important that the project manager

• A)Show the customer your knowledge on the subject by using technical terms.
• B)Speak slowly and in precise terms.
• C)Speak the language of the customer.
• D)Allow only one person from the project team to communicate with the customer.
• E)Ask the customer to repeat important details.

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Definitions:

Degrouping

A general decline in the importance of cliques over the course of the high school years.

Middle Adolescence

This stage, often occurring between ages 15 to 17, is characterized by increased independence, identity exploration, and emotional and social development.

Cliques

Voluntary social or friendship groups of three to nine members characterizing children in early to middle adolescence.

Sex Role Development

This refers to the process by which individuals learn and adopt the behaviors, attitudes, and attributes considered culturally appropriate for their gender.