When Interacting with the Customer, It Is Important That the Project

question 25

Multiple Choice

When interacting with the customer, it is important that the project manager

• A)Show the customer your knowledge on the subject by using technical terms.
• B)Speak slowly and in precise terms.
• C)Speak the language of the customer.
• D)Allow only one person from the project team to communicate with the customer.
• E)Ask the customer to repeat important details.

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Definitions:

Workday Shopping

The practice of shopping during conventional work hours, facilitated by online retail platforms and changing work patterns.

Social Commerce

The use of social networks for browsing and buying.

Social Networks

Platforms or websites that enable users to create and share content or participate in social networking with others.

Showrooming

The practice of examining merchandise in a physical retail store but then purchasing it online for a lower price.