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One Simple but Useful Way of Viewing Customer Satisfaction Is

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One simple but useful way of viewing customer satisfaction is in terms of met expectations. Why should one strive for a ratio of 1.05 and not 1.50?


Definitions:

Great Serpent Mound

A prehistoric effigy mound in Ohio, USA, which depicts a giant serpent, often interpreted as an astronomical or religious symbol.

Halley's Comet

A short-period comet visible from Earth every 75-76 years, known for its spectacular sightings throughout human history.

Corbeled-vaulted Construction

A building technique where stones are laid overlapping each other slightly inward until they meet at the top, creating a self-supporting arch or dome.

Maya

A Mesoamerican civilization known for its advanced writing, architecture, mathematics, and astronomical system.

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