When Project Managers Reduce the Intensity of the Conflict by Smoothing

question 41

Multiple Choice

When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.

• A)Eliminate
• B)Control
• C)Mediate
• D)Arbitrate
• E)Encourage

---

Definitions:

Opportunity Costs

The benefits a person or business foregoes by choosing one alternative over another.

Idle Capacity

Unused production capability within a manufacturing plant or business operation, often due to lack of demand or inefficiency.

Drop a Product

The decision by a company to cease the production and sale of a particular product.

Rent

A periodic payment made to use a property or piece of equipment owned by another party.