When Project Managers Reduce the Intensity of the Conflict by Smoothing

question 41

Multiple Choice

When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.

• A)Eliminate
• B)Control
• C)Mediate
• D)Arbitrate
• E)Encourage

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Definitions:

Emotional Bond

A strong emotional connection between individuals, characterized by feelings of affection, love, or friendship, which plays a critical role in human relationships.

Organizational Values

Core principles or standards that guide behavior, decisions, and actions within an organization, shaping its culture and identity.

Shared Beliefs

Common values, assumptions, and attitudes that are held collectively by a group of people, shaping the group's culture and behavior.

Instrumental Values

Core beliefs that guide people's behaviors towards achieving their goals or desired end-states.