The First Step That Managers Need to Take to Achieve

question 28

Multiple Choice

The first step that managers need to take to achieve control over organizational activities is to

• A)measure actual performance.
• B)establish measurable standards of performance or goals.
• C)perform tests to confirm consistency.
• D)compare actual performance against established goals.
• E)evaluate the results and take corrective action.

---

Definitions:

Competency Matrix

A list of the level of each competency required for each of a number of jobs.

Behaviourally Anchored Rating Scales

A performance appraisal method using specific behavioral examples as benchmarks to rate employee performance.

Noncomparative Evaluation

An assessment method where the performance or value of an item or individual is evaluated based on a set standard or criteria without direct comparison to other items or individuals.

Forced Distribution

A performance evaluation method where employees are ranked in groups and forced into a predetermined rating distribution, such as a bell curve.