RST Global Increased Its Responsiveness to Customers by Encouraging Its

question 24

Multiple Choice

RST Global increased its responsiveness to customers by encouraging its sales representatives to talk freely with their managers about the changing customer needs.Which of the following is most likely to be the factor that helped RST achieve this?

• A)low information richness
• B)overload of information
• C)high perceptual bias
• D)good communication
• E)effective electronic trail

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Definitions:

Vesuvian Creatures

Imaginary or mythological beings associated with or inspired by the characteristics of Mount Vesuvius or volcanic environments in general.

Proximal Stimulus

The stimulus registered by the sensory receptors, e.g., the patterns of light on the retina.

Retinal Image

The image projected onto the retina, the light-sensitive tissue at the back of the eye, which is then processed by the brain to form visual perception.

Shelf

A flat, horizontal surface designed for the storage and display of items.