Marla Is Working on Improving Her Communication Skills

question 43

Multiple Choice

Marla is working on improving her communication skills.To be a good listener, Marla should

• A)interrupt the sender when he or she is being unclear.
• B)avoid looking directly at the sender to keep from embarrassing him or her.
• C)paraphrase what the sender has said.
• D)not ask questions.
• E)repeat exactly what the sender said.