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What Is Customer Relationship Management? Describe the Possible Changes in the Operation

question 65

Essay

What is customer relationship management? Describe the possible changes in the operation of a grocery store in a small town that recently implemented a customer relationship management system.


Definitions:

Market Rate

The prevailing price or interest rate at which goods, services, or securities are traded in the open market.

Discount

A reduction in the price of goods or services offered to customers, usually as a motivation to encourage sales.

Discount on Bonds Payable

This term refers to the difference between a bond's face value and its selling price when the bond is sold for less than its face value.

Contract Rate

The agreed-upon interest rate specified in a contract, particularly relevant in loans and financing agreements.

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