The Implementation of Customer Relationship Management (CRM) Is a Method

question 42

Multiple Choice

The implementation of customer relationship management (CRM) is a method of

• A)managing inventory.
• B)changing the organizational structure.
• C)getting close to customers and understanding their needs.
• D)improving an organization's product development plan.
• E)rearranging the facility layout.

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Definitions:

Future Resource Needs

Anticipated requirements of an organization for assets, staff, or materials in order to meet its strategic goals.

Forecasting

Predicting future events or trends, often using historical data and analysis methods.

Human Resource Planning

The process by which an organization ensures that it has the right number and kind of people, at the right place and time, capable of effectively and efficiently completing tasks that help the organization achieve its overall objectives.

Attrition

The reduction in the workforce due to employees leaving the company through natural means such as retirement or resignation, not including layoffs.