An Organization's Audit Revealed That Its Customer Support System Is

question 44

Multiple Choice

An organization's audit revealed that its customer support system is the least effective department.The customer support system is a major source of the organization's _____ defects.

• A)product
• B)manufacturing
• C)service
• D)distribution
• E)supply

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Definitions:

Sparkline Charts

Compact, inline charts embedded in a spreadsheet cell or text to provide a visual snapshot of data or trends.

Win/Loss

A metric or record used to track outcomes of competitive events, often seen in sales, sports, and gaming.

Vertical Split Bar

A tool in user interfaces that allows the division of the screen or window into separate viewing areas vertically.

Panes

Sections or areas in a software interface designed to display different types of information simultaneously or to allow interaction with different aspects of the program.