Total Quality Management (TQM) Is a Technique That Focuses on

question 88

Multiple Choice

Total quality management (TQM) is a technique that focuses on

• A)using IT to develop an ongoing relationship with customers.
• B)improving the quality of an organization's products and services.
• C)increasing operating system efficiency.
• D)using IT to reduce the costs of production assembly process.
• E)creating an output that is valuable to the customer.

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Definitions:

Effective Feedback

Constructive and specific information or criticism that is intended to help improve performance or behavior.

Quality Analysis Report

A document detailing the outcome of a quality assessment process, highlighting strengths, weaknesses, and recommendations for improvements.

Defect Rate

The frequency at which errors or imperfections occur in a product, process, or service, typically expressed as a proportion of the total output.

Feedback Source

The origin, either a person or system, from which feedback is received.