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Shannon Works for an E-Commerce Company

question 23

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Shannon works for an e-commerce company.Her manager asked her to update the company's global website.To improve the company's global presence, the most important element Ella should focus on is


Definitions:

Excellent

Refers to a high level of quality or superiority.

Emotional Support

Assistance provided through empathy, concern, and understanding to help individuals cope with stress or emotional burdens.

Instrumental Support

Practical assistance or resources provided to individuals to help them fulfill their tasks or achieve their goals.

Service Gaps Model

A framework used to identify and analyze the gap between customer expectations and the actual services delivered, aiming to improve service quality.

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