Why Are Processes That Are Visible to the Customer Considered

question 5

Multiple Choice

Why are processes that are visible to the customer considered to be critical?

• A)They often exhibit the greatest variance (thus affecting customer waiting times).
• B)They are often bottlenecks (thus causing customer delays).
• C)They are often shared processes.
• D)They affect the customer perceptions of the firm.

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Definitions:

Tax

An enforced economic levy or different levy applied to a taxpayer by a governmental agency intended to provide for government spending and multiple public outlays.

Perfectly Inelastic Supply

Perfectly Inelastic Supply describes a situation in which the quantity supplied of a good does not change regardless of price movements.

Tax Increase

The act of raising the rates of taxes imposed by the government, which can affect consumer spending, investment, and overall economic growth.

Sales Tax

Sales Tax is a tax levied on the sale of goods and services, typically collected by the retailer at the point of purchase and then passed on to the government.